Frequently Asked Questions

About Cash Advances

What is a cash advance?

A cash advance is a short-term, small-dollar loan, often used to cover unexpected expenses or to bridge a temporary gap between paychecks. A cash advance is a financial solution that provides an alternative to bouncing checks or paying late fees. Cash advances are used to cover short-term financial situations – they are not a long-term financial solution.

How often can I use a cash advance?

Express Check Advance is regulated by state and federal laws. Depending on your state's laws, there may be specific guidelines regarding the use of a cash advance. To find out more about cash advance terms in your state, click here to contact one of our locations.

How are cash advances regulated?

Express Check Advance is regulated by laws and officials at both state and federal levels, including the Consumer Financial Protection Bureau. In addition, as members of the Community Financial Services Association of America, we follow all industry Best Practices to provide the most beneficial, responsible cash advance service.

Is my credit score checked before receiving a cash advance?

No, our approval process does not consider or impact a customer's FICO score, but we may evaluate your credit eligibility by using a custom scoring model developed by Experian. To learn more, visit or contact one of our locations.

What are your hours?

Our store hours vary by location. Click here to view the hours of the location nearest you.

Is my transaction confidential?

We respect our customers' desire for privacy in managing their personal financial matters. Our cash advance transactions are confidential, and your personal information will be treated accordingly.

How can I find a location?

Find the store nearest you by putting in your zip code here.

What is the CFSA?

The Community Financial Services Association of America (CFSA) is the only national organization dedicated to promoting responsible regulation of the payday advance industry and consumer protections through CFSA's Best Practices. CFSA is committed to working with policymakers, consumer advocates and CFSA member companies to ensure that payday advances are a safe and viable credit option for consumers.

How does the cash advance process work?

Receiving money at one of our locations is simple. Just follow these steps:

1. Find the location nearest you by entering your zip code or address in the box on the right.

2. Bring the following items with you when you visit your location:

  • Two forms of ID - valid state or federal photo ID and one additional ID
  • Most recent checking account statement
  • Most recent full-time or part-time paycheck stub or verification of other income
  • Personal check
  • Verification of Social Security Number

3. Complete a short application, write a check for the loan amount plus fees, and receive your money on the spot.

It's that easy. To learn more about the loan process, contact a location near you.



Cash Advance Information and Details

What is the process for getting a cash advance at a location?

The application process is efficient and simple, taking only 10-15 minutes. Below is a summary of how it works. For more information on your specific state, call a location near you.

A Secure, Professional Process  
Day 1 Visit center with identification, proof of income, bank statement
Complete short application
Sign agreement and write personal check for the loan amount plus fee
Make appointment to return and repay loan
Receive cash or check on the spot
Due Date Return on your due date to pay loan off in cash and reclaim your personal check

How much does a cash advance cost?

The fees are specific to your state. A typical fee is $15 per $100, which is an annual percentage rate of 391.07% for a two-week term.

Often, the cost of a cash advance may be lower than the alternatives considered by many people, such as paying a bill late or incurring overdraft fees from banks and credit unions.

Service Median Size Median Fee APR
POS/Debit Overdraft $20 $27 3,520%
ATM Overdraft $60 $27 1,173%
Check Overdraft $66 $27 1,067%
Payday Advance $361 $53 391%
Source: FDIC Study of Bank Overdraft Programs 2008 and Company data

Contact a local store for more information on fees specific for you.

How are fees established?

Fees vary depending on the amount of your cash advance and your state of residency. Our fees are in compliance with all applicable state and federal laws.

How much can I borrow?

The maximum available cash advance loan amount is determined by the law in each state. Your specific loan amount will be based on your income and whether you work full or part time. To find out more about the available loan amounts in your state, click here to find a location near you.

What do I need to get a cash advance?

To qualify for a cash advance, you must provide personal identification, proof of income, a bank statement and a personal check. No personal property is required to get a cash advance. To view more details on what to bring to an Express Check Advance location, click here.

If I already have another cash advance outstanding, can I still qualify?

We follow all federal and state laws, and the ability to have multiple loans depends upon the state regulations. Please keep in mind that having more than one cash advance out at the same time could make it more difficult to repay.

When will my loan be due?

Typically your cash advance will be due on your next payday. Every state has its own set of rules and regulations that we follow. To find out more details in your state, please contact your nearest location.

How and when will I know my loan has been approved?

Processing your completed application at a location will only take a few minutes. Once processing is complete and you are approved, we'll review the fees and terms for your cash advance with you before you complete the transaction, and you'll receive the money you need during that visit.

What if I change my mind after taking out a cash advance?

We abide by CFSA Best Practices and state laws regarding rescission, which enable you to rescind the transaction at no cost within a certain time period by returning the full amount of the advance. Contact your local Express Check Advance location for state specific rescission policies.



Payment Information

How do I repay my cash advance?

When you apply for a cash advance in a store, you will return on your due date to repay the total amount due.

What if I can’t repay my cash advance on the due date?

We will work with you to establish payment arrangements. In addition, we're committed to collecting past due accounts in a professional, fair, and lawful manner in accordance with applicable state and federal laws.

Can I pay off my cash advance early?

Yes. Please contact the location in which your loan originated if you want to pay your cash advance off early. In some states, you may be entitled to a refund for part of your loan fee.

Can I renew or roll over my advance by just paying the fee again on my due date?

We follow all federal and state laws, and the ability to renew an advance depends upon the state regulations. Please contact your local center for further information.



About Title Loans

What is a title loan?

If you own the title to your vehicle, a title loan allows you to borrow cash based on its value. You can leave with the money you need, and keep driving your car while you pay back your loan.

How fast can I get my money?

The application process will take about 15 minutes, and you can leave with your money the same day.

When will I get my title back?

We will return your title to you as soon as your loan is paid off.

Can I drive my car while I have the loan?

Yes, you get the money you need and keep driving your car.

Where are title loans offered?

Title loans are available in select centers in AL, LA, MS, TN, and VA. Services vary by location. Please contact your local center for more information.



Loan Specifics

How is the loan amount determined?

The loan amount offered to you primarily depends on the value of your vehicle.

Is there any prepayment penalty?

No, there is no prepayment penalty. You may pay off your loan at any time before the due date if you wish.

How much does it cost?

The cost of the loan varies. Please contact a participating center for more details.

What do I need to bring to get a title loan?

Please bring the following items:

  • Free and clear vehicle title
  • Proof of residence (utility bill)
  • Two forms of ID
  • Vehicle (for inspection only)

If there are two owners on the vehicle, both parties must be present.

Is a car inspection required?

Yes, your vehicle will be inspected when qualifying for a loan.

I've had a bankruptcy in the past. Can I still get a loan?

Yes - as long as your bankruptcy has been discharged and you qualify for a loan.

Does my car need to be paid off?

Yes, your car must be paid off and you should have possession of the title, with no other lien holders on the title.

Must the car be registered under my name?

Yes, the car must be registered under your name, and the registration must not be past due. If there are two owners, both parties must be present.



About Tax Services

Why should I go to Express Check Advance for Tax Services?

Express Check Advance and eTax Partners make filing taxes easy for you. We prepare and file your returns quickly and accurately. Our centers are open year-round to answer any questions – not just during tax season – and there are no long lines to wait in. Our partner, eTax, has been providing professionally prepared federal and state tax returns for over 26 years.

How much does it cost to file my taxes at Express Check Advance?

Costs for our certified tax services start at $59 for federal returns and increase based on level of complexity – our average fees are typically lower than companies whose primary business is filing taxes.

How long does it take to get my refund?

You can visit a participating Express Check Advance and have your taxes prepared and filed same day. Per the IRS, the majority of electronic filings are processed in 21 days or less.

What do I need to bring?

  • Wage statements (Form W-2) for you and your Spouse
  • Interest or other income earned statements (Form 1099-DIV or 1099-INT)
  • Social Security Number (you, your spouse, children and other dependents)
  • Copies of your mortgage statement (Form 1098) if applicable
  • Two forms of ID (valid government-issued photo ID and one additional ID)
  • Other relevant documents (for example, those showing real estate taxes paid or student loan interest paid, tuition, summary of charitable donations)

Do I need to make an appointment?

Appointments are not required. You can contact any of our locations to make an appointment or walk into a location at any time.

How is Express Check Advance connected with eTax Partners?

eTax Partners is a tax preparation service that has provided professionally prepared federal and state tax returns since 1988. With their experience and ours, you can feel confident filing your taxes with us.



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Frequently Asked Questions